Frequently Asked Questions
For general enquiries, please call 2774000/ 2774101, 0732174100/ 0732174101, 0732174117, from 8:30am to 5pm Monday to Friday and from 9:00am – 12:00 on Saturdays.
Village Market from 10:00am - 2:00pm
Eastleigh from 10:00 am – 2:00 pm
Diamond Plaza from 9:00 am- 4:00 pm
For customer: Kes 400 for bankers cheques and Kes 400 for drafts.
For non-customers including trading account holders: Kes 500 for bankers cheques and Kes 500 for drafts.
- City centre from 9:00 am – 12:00 pm
- Hurlingham from 9:00 am – 2:00 pm
- Parklands from 9:00 am – 1:00 pm
- Riverside Mews Branch from 9:00 am - 12.00 pm
- Village Market from 9:00 am – 2:00 pm
- Eastleigh from 9:00 am – 4:00 pm
- Mombasa from 9:00 am – 12:00 pm
- Bondeni from 9:00 am - 2:00 pm
- Ngara from 9:00 am - 2:00 pm
- Donholm from 9:00 am - 2:00 pm
- Nakuru from 9:00 am - 2:00 pm
- Kisumu from 9:00 am - 2:00 pm
- Thika from 8:30 am - 12:00 pm
- Diamond Plaza from 9:00 am- 4:00pm
- Windsor from 9:00 am - 2:00pm
- Upper Hill from 9:00 am- 12:00pm
- Eldoret from 9:00 am- 2:00 pm
- Embakasi from 8:30 am- 2:00 pm
- Malindi from 8:30 am- 2:00 pm
When an ATM Card is captured, Customer Care at Chase Bank should be contacted immediately, a new card will be ordered and you will get it within four working days.
Call Chase Bank Customer Care at any branch and alert us that card is lost for cancellation and reapplication purposes.
Yes you can use Pesa Point ATM for cash withdrawal at a fee of Ksh 75, in addition to all the ATMs on the Kenswitch Network.
Our cards are debit cards and currently we do not have credit card facilities. However you can buy a Pre Paid Chase Bank Mastercard. All of which can be used locally and online.
Use the ATM Locator on this website to get detailed information on our ATM locations.
Turnaround Time (TAT) for cheque books is 4 working days. TAT for ATM Cards and Pin Mailers is 4 working days.
After a minimum of six months, however this is handled on a case by case basis.
We charge a cash handling fee of 0.5% for amounts above Kes. 500,000.
Account opening requirements vary between accounts; browse through our products section to get more information on the requirements for the specific accounts we cater to both your personal and business banking needs. To get more information on our charges, please visit the tariff section on this site.
From your statement, from an ATM, in any Chase Bank branch, on the internet or over the telephone. You may be asked some security questions before details will be released.
Statements will be sent monthly for current accounts and quarterly for savings accounts.
You can withdraw money at any Kenswitch or Chase Bank ATM, and over the counter at any of our Chase Bank branches.
You will be notified of your account number after you have opened your account. It can also be found on your cheque book, account statements and on your ATM card.
An account with easy access to your money and which allows you to pay bills, get cash from any Kenswitch or Chase Bank ATMs and set up overdrafts if necessary.
Generally speaking, a basic bank account is an everyday transaction account with a ledger fee and some fee-free transactions.
You can change your address by visiting any Chase Bank branch or calling our customer service centre on 2774000, 2774101, 0732174100, 0732174101, between
- 8:30 – 5:15, Mondays - Fridays and
- 9:00 – 12:00 on Saturdays.
Please note before we can change your address we are required to identify you. Alternatively, you can change your address online by filling in the Requisition-Form.
You will need to visit or call a Chase Bank branch to change your account name.
You can get your statement from any Chase Bank branch or over the telephone if you have email indemnity by calling 2774000, 2774277, 0732174101, 0732174277, between
• 8:30 – 5:15, Mondays - Fridays and
• 9:00 – 12:00 on Saturdays.
If you are an internet banking customer you can view statements of your accounts. Fees and charges may apply.
Yes. We open accounts in
- USD – United States Dollar
- ZAR – South African Rand
- GBP – British Pound and
- EUR – Euro accounts
- AUD - Australian Dollar
